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Son was hurt on holiday but company not helping

Hi, we went on holiday to Spain in 2019 and my son had a fall in the hotel which left him with a broken leg after he slipped on a loose tile in the complex. We tried to contact the holiday provider, but they dismissed the claim without explanation and we've been struggling to get any answer from them since
 

Laura.Lovelock

Administrator
Staff member
Hi, we went on holiday to Spain in 2019 and my son had a fall in the hotel which left him with a broken leg after he slipped on a loose tile in the complex. We tried to contact the holiday provider, but they dismissed the claim without explanation and we've been struggling to get any answer from them since
Hi Michelle, sorry to hear about your son. You can contact a solicitor regarding a claim in a foreign country. They would need to know specific dates/locations/holiday providers (if it was a package holiday) etc as different countries have different time limitations on claims compared to the UK. Hopefully they might be able to help you with this
 
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